1 reviews | Active since Jun 2016
Bad service delivery
<p>A system upgrade for the the current tracking device was requestd as the one in the vehicle was no longer working. This was requested telephonically on 2016-05-03. A referance number was obtained and thereafter was followed up on numerous occassions but nothing was done, although the debit orders are still deducted. My concern is that if anything should happen to the vehicle, the insurance would most likely not pay out if established that unit was faulty. This kind of service delivery is unacceptable yet the monthly contribution is taken regardless.What must a person do to get a decent service from this service provider.Jose can be contacted on ********** 965.</p>
Dear Simon Joseph
We thank you for your post and for allowing us the opportunity to respond.
From the outset we wish to apologise for the inconvenience caused. We pride ourselves on superior customer service and assure you the matter will be investigated and dealt with internally.
I refer to the telephonic discussion this morning and confirm that you have requested to be called back later.
We will remain in contact in order to have this matter resolved soonest.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 **********
Email ********** />www.mixtelematics.com
Dear Simon Joseph
We thank you for your post and for allowing us the opportunity to respond.
From the outset we wish to apologise for the inconvenience caused. We pride ourselves on superior customer service and assure you the matter will be investigated and dealt with internally.
I refer to the telephonic discussion this morning and confirm that you have requested to be called back later.
We will remain in contact in order to have this matter resolved soonest.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 **********
Email ********** />www.mixtelematics.com