SH
Shahnaaz H
1 reviews | Active since Sept 2021
01 Sept 2021, 08:50
bad service
i cancelled our montly contract with Mix Telematics via email 02/06/2021 again in july and august and telephonically with their debtors department yet for the past 4 months they debit my bank account which i have to reverse everytime all i get from tehm are reference numbers
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Matrix Vehicle Tracking's replyOfficial
01 Sept 2021, 12:30Good Day Shahnaaz H
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be approved.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
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Matrix Vehicle Tracking's reply01 Sept 2021, 12:30
Official
Good Day Shahnaaz H
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be approved.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
***
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