ST
Shadi T
1 reviews | Active since Jul 2013
05 Aug 2024, 10:29
Bad service
Since 26 April 2024 I have been trying to cancel this tracker, as I have sold my vehicle on the 30th of April 2024 with no luck. I have the below reference numbers ***2, ***0, ***0 and ***. Again on the 1st of August they debited my account. I cannot keep on paying for a vehicle that I don't own anymore . And when I get transferred to their cancellation department, there is no answer. Very bad service from them I must say.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
05 Aug 2024, 10:37Good Day Shadi Tau,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Aug 2024, 10:37
Official
Good Day Shadi Tau,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
07 Aug 2024, 08:54Good Day Shadi Tau,
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the Retension Consultant has contacted you and confirmation of cancellation has been emailed through to you.
Credits have been processed to put the account on the current balance, escalated to our Finance Department for approval.
We sincerely apologize for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the Retension Consultant has contacted you and confirmation of cancellation has been emailed through to you.
Credits have been processed to put the account on the current balance, escalated to our Finance Department for approval.
We sincerely apologize for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Aug 2024, 08:54
Official
Good Day Shadi Tau,
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the Retension Consultant has contacted you and confirmation of cancellation has been emailed through to you.
Credits have been processed to put the account on the current balance, escalated to our Finance Department for approval.
We sincerely apologize for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the Retension Consultant has contacted you and confirmation of cancellation has been emailed through to you.
Credits have been processed to put the account on the current balance, escalated to our Finance Department for approval.
We sincerely apologize for the inconvenience caused.
Regards,
Customer Care Department
***
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Shadi T's updateReviewer Update
30 Sept 2024, 12:27Please tell me how am I still waiting for my refund when I received a cancellation confirmation on the 6th of August. I dont want to get started with the harrassment from your collections department reminding me of the none payments. WHAT PAYMENT WHEN I HAVE CANCELLED AND YOU HAD SENT CONFIRMATION THAT INDEED THE CANCELLATION TOOK PLACE? Please let me know if I should escalate this issue further to the Ombudsman because you have done nothing but be pain. I WANT MY MONEY!!!! I do not want stories and have ran out of patience. FIX THIS!
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Shadi T's update30 Sept 2024, 12:27
Reviewer Update
Please tell me how am I still waiting for my refund when I received a cancellation confirmation on the 6th of August. I dont want to get started with the harrassment from your collections department reminding me of the none payments. WHAT PAYMENT WHEN I HAVE CANCELLED AND YOU HAD SENT CONFIRMATION THAT INDEED THE CANCELLATION TOOK PLACE? Please let me know if I should escalate this issue further to the Ombudsman because you have done nothing but be pain. I WANT MY MONEY!!!! I do not want stories and have ran out of patience. FIX THIS!
ST
Shadi T's updateReviewer Update
30 Sept 2024, 12:29And while you are processing my refund, please, for the life f me, REMOVE MY DETAILS FROM YOUR SYSTEM AND ONLY CONTACT ME TO ADVISE THAT THE REFUND HAS BEEN PROCESSED, NOTHING ELSE!
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Shadi T's update30 Sept 2024, 12:29
Reviewer Update
And while you are processing my refund, please, for the life f me, REMOVE MY DETAILS FROM YOUR SYSTEM AND ONLY CONTACT ME TO ADVISE THAT THE REFUND HAS BEEN PROCESSED, NOTHING ELSE!