Bad Service

Was tying to cancel my account multiple times, they kept on saying that I have to pay the outstanding balance of R622.58. I paid it and send proof, also send another cancelation letter. I paid R622.58 multiple times, and every time they say I still owe them.

I phoned them again, and a guy assisted me with a mail where stated that I only need to pay the outstanding balance of R622.58 and send the proof to *** with reference no: *** I paid this amount on the 27th of Feb 2023, on the 28th of Feb 2023 I received R311.29 by eft from them, I phoned them and query about that, they didn't see anything on their system. On the 7th of March 2023 I received a Confirmation of cancellation. They phoned me multiple times, stating that I still owe them R311.29 I've send them proof of payment multiple times, no response. They also took me to MBD, and I explained to them what the problem is, I've send MBD all the necessary documents, MBD advised me to give Mix Telematics a call. But there is no answer, MBD gave me alternative Numbers, also no answer, I also requested a call back, no response, I also send multiple mails with all the proof, no response. Now because of them my credit score looks bad.