Bad service cause of the billing system which is useless.

Item: Matrix Vehicle Tracking
Rating: 1
Author: Themba T

Hi Matrix team

I have a problem with your billing system/accounts. I had call customer care to find out why I am no longer getting SMS when I enter a high risk area. The agent advise me that my account is arrears. I do not understand how....? I have given you guy permission to debit my account monthly. Should I had not call to query why, I would not know that the account is arrears. Please fix your systems. You will be held accountable should my car not be recovered due to this issue,caused by your billing system which is messed up.

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

01 Jun 2020, 16:17

Good Day Themba T

As per your request will give you a call tomorrow morning.

Regards,
Kaya Payi

Customer Care Department
***

Matrix Vehicle Tracking's reply01 Jun 2020, 16:17

Official

Good Day Themba T

As per your request will give you a call tomorrow morning.

Regards,
Kaya Payi

Customer Care Department
***

Matrix Vehicle Tracking's replyOfficial

02 Jun 2020, 09:32

Good Day Themba T

We have been trying to get a hold of you but we are not getting through to both numbers *** and ***.

We have sent an email to ***.

Regards,
Kaya Payi
Customer Care Department
***

Matrix Vehicle Tracking's reply02 Jun 2020, 09:32

Official

Good Day Themba T

We have been trying to get a hold of you but we are not getting through to both numbers *** and ***.

We have sent an email to ***.

Regards,
Kaya Payi
Customer Care Department
***

Matrix Vehicle Tracking's replyOfficial

02 Jun 2020, 16:37

Matrix Vehicle Tracking's reply02 Jun 2020, 16:37

Official