DV
Danie V
1 reviews | Active since Jan 2010
09 Jun 2021, 10:51
Bad Service
MiX Telematics has a horrible Customer Service. I called on Mon 07/07/21 nad was holding for some 15mins where the voice message indicated "our agents are busy..." and eventually I opted for the 'presssome number to leave a message to call back'. I am still waiting for that call back. I called again yesterday (08/07) and the lady (not too friendly) informed me that my contract states that I must call once a month to verify all is good: 1. Since when is it up to the customer to to do the verification my tracker is good? (No matter what the contract says) IMO the service provider should be pro-active to provide good service and not rely on clients to do their work. After all we are paying for a service 2. The lady (not to friendly) logged a call with somebody or some dept to have my request investigated. I have not heard anything since 14:49 08/07/2021
This is not acceptable!
Helpful (0)
Replies (7)0
Replies (7)
Matrix Vehicle Tracking's replyOfficial
09 Jun 2021, 11:30Good Day Danie V
Thank you for taking my call.
We have escalated your query concerning the non communicating units, an agent will contact you soon to make arrangements.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
We have escalated your query concerning the non communicating units, an agent will contact you soon to make arrangements.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Jun 2021, 11:30
Official
Good Day Danie V
Thank you for taking my call.
We have escalated your query concerning the non communicating units, an agent will contact you soon to make arrangements.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
We have escalated your query concerning the non communicating units, an agent will contact you soon to make arrangements.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
DV
Danie V's updateReviewer Update
14 Jun 2021, 10:10I would love to see how this pans out.
I had a number of:
1. Call: Attempt to organize a time for the vehicle to be fitted with a working device. Agreed some time in week 14-18 June
2. SMS: "Thank you for your enquiry. Your case number is ***0 . Repair is scheduled on 30/6/2021 at Cape Coast Customs Mitchells Plain ***. The Beame team"
This is kinda contraditory
3. Email: "Dear Mr/Ms A D Vink, This email serves to confirm that your query with reference number : ***0 is resolved.
If you have any further queries please do not hesitate to contact our friendly Customer Care Team.
Kind Regards
MiX Telematics "
I don't believe the issue has been resolved!
I had a number of:
1. Call: Attempt to organize a time for the vehicle to be fitted with a working device. Agreed some time in week 14-18 June
2. SMS: "Thank you for your enquiry. Your case number is ***0 . Repair is scheduled on 30/6/2021 at Cape Coast Customs Mitchells Plain ***. The Beame team"
This is kinda contraditory
3. Email: "Dear Mr/Ms A D Vink, This email serves to confirm that your query with reference number : ***0 is resolved.
If you have any further queries please do not hesitate to contact our friendly Customer Care Team.
Kind Regards
MiX Telematics "
I don't believe the issue has been resolved!
DV
Danie V's update14 Jun 2021, 10:10
Reviewer Update
I would love to see how this pans out.
I had a number of:
1. Call: Attempt to organize a time for the vehicle to be fitted with a working device. Agreed some time in week 14-18 June
2. SMS: "Thank you for your enquiry. Your case number is ***0 . Repair is scheduled on 30/6/2021 at Cape Coast Customs Mitchells Plain ***. The Beame team"
This is kinda contraditory
3. Email: "Dear Mr/Ms A D Vink, This email serves to confirm that your query with reference number : ***0 is resolved.
If you have any further queries please do not hesitate to contact our friendly Customer Care Team.
Kind Regards
MiX Telematics "
I don't believe the issue has been resolved!
I had a number of:
1. Call: Attempt to organize a time for the vehicle to be fitted with a working device. Agreed some time in week 14-18 June
2. SMS: "Thank you for your enquiry. Your case number is ***0 . Repair is scheduled on 30/6/2021 at Cape Coast Customs Mitchells Plain ***. The Beame team"
This is kinda contraditory
3. Email: "Dear Mr/Ms A D Vink, This email serves to confirm that your query with reference number : ***0 is resolved.
If you have any further queries please do not hesitate to contact our friendly Customer Care Team.
Kind Regards
MiX Telematics "
I don't believe the issue has been resolved!
Matrix Vehicle Tracking's replyOfficial
14 Jun 2021, 15:53Good Day Danie V
Thank you for taking my call.
As per our discussion the fitment centre can only assist when they have more work, if they come to you now than there would be a mobile fee they will charge.
Do let us know once you have thought about it on way forward.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
As per our discussion the fitment centre can only assist when they have more work, if they come to you now than there would be a mobile fee they will charge.
Do let us know once you have thought about it on way forward.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply14 Jun 2021, 15:53
Official
Good Day Danie V
Thank you for taking my call.
As per our discussion the fitment centre can only assist when they have more work, if they come to you now than there would be a mobile fee they will charge.
Do let us know once you have thought about it on way forward.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
As per our discussion the fitment centre can only assist when they have more work, if they come to you now than there would be a mobile fee they will charge.
Do let us know once you have thought about it on way forward.
Regards,
Kaya Payi
Customer Care Department
***
DV
Danie V's updateReviewer Update
23 Jun 2021, 10:41Hi Kaya,
This is not acceptable as you are taking my money but are not prepared to cover the vehicles.
How do I go about cancelling the contract.
Thanks in advance
This is not acceptable as you are taking my money but are not prepared to cover the vehicles.
How do I go about cancelling the contract.
Thanks in advance
DV
Danie V's update23 Jun 2021, 10:41
Reviewer Update
Hi Kaya,
This is not acceptable as you are taking my money but are not prepared to cover the vehicles.
How do I go about cancelling the contract.
Thanks in advance
This is not acceptable as you are taking my money but are not prepared to cover the vehicles.
How do I go about cancelling the contract.
Thanks in advance
Matrix Vehicle Tracking's replyOfficial
23 Jun 2021, 10:53Good Day Danie V
We have sent an email to you with the cancellations email address.
Regards,
Kaya Payi
Customer Care Department
***
We have sent an email to you with the cancellations email address.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply23 Jun 2021, 10:53
Official
Good Day Danie V
We have sent an email to you with the cancellations email address.
Regards,
Kaya Payi
Customer Care Department
***
We have sent an email to you with the cancellations email address.
Regards,
Kaya Payi
Customer Care Department
***
DV
Danie V's updateReviewer Update
05 Jul 2021, 09:36Hello Kaya,
It seems the trauma is carrying on. I personally sent 3 emails over a number of day for cancellation of my contract but no response. And yet another deduction for a non-existing service has been made. The Ref # in question are (numbers will be ****ed:
***4 "Zero Nine One Three Seven Nine Four Four"
***0 "Zero Nine One Eight Five Three Four Zero"
***8 "Zero Nine One Nine Nine Five One Eight"
Furthermore, I have received SMSs to inform me of rescheduling (case "Zero Nine Zero Six Eight One Nine Zero"):
"Your MiX Telematics case# ***0 has been re-scheduled for installation on 31/7/2021 at Cape Coast Customs Mitchells Plain *** Thank You"
Do you really expect me to take 3 vehicles one at a time to have the device installed. That is no less than 300km roundtrip...each. That would cost around R2000-R3000 just in petrol.
I'm sorry but that is not on.
It seems the trauma is carrying on. I personally sent 3 emails over a number of day for cancellation of my contract but no response. And yet another deduction for a non-existing service has been made. The Ref # in question are (numbers will be ****ed:
***4 "Zero Nine One Three Seven Nine Four Four"
***0 "Zero Nine One Eight Five Three Four Zero"
***8 "Zero Nine One Nine Nine Five One Eight"
Furthermore, I have received SMSs to inform me of rescheduling (case "Zero Nine Zero Six Eight One Nine Zero"):
"Your MiX Telematics case# ***0 has been re-scheduled for installation on 31/7/2021 at Cape Coast Customs Mitchells Plain *** Thank You"
Do you really expect me to take 3 vehicles one at a time to have the device installed. That is no less than 300km roundtrip...each. That would cost around R2000-R3000 just in petrol.
I'm sorry but that is not on.
DV
Danie V's update05 Jul 2021, 09:36
Reviewer Update
Hello Kaya,
It seems the trauma is carrying on. I personally sent 3 emails over a number of day for cancellation of my contract but no response. And yet another deduction for a non-existing service has been made. The Ref # in question are (numbers will be ****ed:
***4 "Zero Nine One Three Seven Nine Four Four"
***0 "Zero Nine One Eight Five Three Four Zero"
***8 "Zero Nine One Nine Nine Five One Eight"
Furthermore, I have received SMSs to inform me of rescheduling (case "Zero Nine Zero Six Eight One Nine Zero"):
"Your MiX Telematics case# ***0 has been re-scheduled for installation on 31/7/2021 at Cape Coast Customs Mitchells Plain *** Thank You"
Do you really expect me to take 3 vehicles one at a time to have the device installed. That is no less than 300km roundtrip...each. That would cost around R2000-R3000 just in petrol.
I'm sorry but that is not on.
It seems the trauma is carrying on. I personally sent 3 emails over a number of day for cancellation of my contract but no response. And yet another deduction for a non-existing service has been made. The Ref # in question are (numbers will be ****ed:
***4 "Zero Nine One Three Seven Nine Four Four"
***0 "Zero Nine One Eight Five Three Four Zero"
***8 "Zero Nine One Nine Nine Five One Eight"
Furthermore, I have received SMSs to inform me of rescheduling (case "Zero Nine Zero Six Eight One Nine Zero"):
"Your MiX Telematics case# ***0 has been re-scheduled for installation on 31/7/2021 at Cape Coast Customs Mitchells Plain *** Thank You"
Do you really expect me to take 3 vehicles one at a time to have the device installed. That is no less than 300km roundtrip...each. That would cost around R2000-R3000 just in petrol.
I'm sorry but that is not on.
Matrix Vehicle Tracking's replyOfficial
05 Jul 2021, 11:56Good Day Danie V
We can confirm that an agent did get in contact with you and has confirmed immediate termination of your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed immediate termination of your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Jul 2021, 11:56
Official
Good Day Danie V
We can confirm that an agent did get in contact with you and has confirmed immediate termination of your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed immediate termination of your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***