JM
Jannie M
1 reviews | Active since Mar 2009
16 Jan 2019, 11:42
Bad service, bad contracts
After replacing a faulty MX1 unit with not an upgrade but just new model because they did not have my model in stock anymore the technician logged it as an upgrade, a new upgrade contract was loaded January 2018 so my term restared. After several attempts reporting the fault they did not change it. Sold my car in July 2018 when I tried to cancel contract they said it was an upgrade contract and is liable for rest of the term and have to pay R2000 cancellation fee which I did not have, needless to say they are stil debiting my account.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
16 Jan 2019, 12:03 Good Day Jannie
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your query has been resolved.
Your account has been forwarded to our Finance Department for the necessary credits to be processed
Kind Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your query has been resolved.
Your account has been forwarded to our Finance Department for the necessary credits to be processed
Kind Regards
Customer Care Department
Matrix Vehicle Tracking's reply16 Jan 2019, 12:03
Official
Good Day Jannie
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your query has been resolved.
Your account has been forwarded to our Finance Department for the necessary credits to be processed
Kind Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your query has been resolved.
Your account has been forwarded to our Finance Department for the necessary credits to be processed
Kind Regards
Customer Care Department
JM
Jannie M's updateReviewer Update
16 Jan 2019, 20:54Just another proof of your bad service, I did not even speak to anyone off Mix Telematics today. No email, nothing.
JM
Jannie M's update16 Jan 2019, 20:54
Reviewer Update
Just another proof of your bad service, I did not even speak to anyone off Mix Telematics today. No email, nothing.