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Salomon N
1 reviews | Active since Nov 2018
06 May 2023, 13:55
Bad service and taking customers money
Goid day Matrix took twice payments on ny bank account on the 26 April 2023 When i phone them they say its the system They did not have the descent to let me know of their problem If i did not check my bank statement i wouldn't have know about it So i reverse on the double debit one payment On the 5th May 2023 i receive a message to state that i did not pay my accout I try to phine matrix on the 5th May and afted how many attempts i got hold of Matrix The guy who answer check whats going on. This is not the way to do business with Matrix what will hapoen if you need anything from them
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Matrix Vehicle Tracking's replyOfficial
08 May 2023, 08:52Good day Salomon Lukas Naude
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and assisted with the cancellation process and billing on the account.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and assisted with the cancellation process and billing on the account.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply08 May 2023, 08:52
Official
Good day Salomon Lukas Naude
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and assisted with the cancellation process and billing on the account.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and assisted with the cancellation process and billing on the account.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***