Bad Service and Sales staff **** to make a sale.

A few months ago, someone called me from Matrix telling me I needed a new unit installed as my one was old. I asked if I cancel, would I be charged a fee because I was thinking about selling my vehicle. I asked this more than once because I did not believe his answer. The sales consultant said I would not be charged any cancellation fee.

Last week, I tried to cancel this, as I have now sold my vehicle. I was told I need to pay a cancellation fee. I told her to find the phone call previously where I was told I will not have to pay a fee.

She said it would take 2 days.

This was a week ago. I have called four times since, gotten hold of her once on Monday. She said she would call me back by the end of that day. I did not receive any call back.

Today I have called twice and left two messages for her to call me back. I have still not been called back.

In between these phone calls, I also received an email saying my query had been resolved in which I contacted them to let them know it hadn't been and still this problem has not been resolved.

I am highly disappointed with your service and I feel as if your sales staff are trained to push sales instead of consider what your client needs even if it means lying to your client.

I do not want to have to pay for something that I was told I would not need to pay for. It is a huge amount of money to pay to cancel this contract as well.