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Ncedisa N
1 reviews | Active since Feb 2020
30 Sept 2024, 15:07
Bad service and ****s
I sold my car and you do not want to cancel tracker , I’m paying tracker for a car that is not mine at all.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
01 Oct 2024, 07:51Good Day Ncedisa Nontombana,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply01 Oct 2024, 07:51
Official
Good Day Ncedisa Nontombana,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
07 Oct 2024, 19:38Good Day Ncedisa Nontombana,
Thank you for allowing us to address your query.
Please note that we attempted to contact you but were unsuccessful.
Kindly let us know the best time to reach you or provide an alternate contact number.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Oct 2024, 19:38
Official
Good Day Ncedisa Nontombana,
Thank you for allowing us to address your query.
Please note that we attempted to contact you but were unsuccessful.
Kindly let us know the best time to reach you or provide an alternate contact number.
Regards,
Customer Care Department
***
NN
Ncedisa N's updateReviewer Update
12 May 2026, 09:03I have been requesting assistance with the cancellation of my Matrix Vehicle Tracking contract since 2024, without success. Despite numerous emails sent to Ms. Innocentia Mabaso and multiple calls to your call centre, I have not received any meaningful assistance or response.
I have experienced extremely poor service, including being placed on hold for extended periods without resolution. Due to the lack of support, I have escalated the matter to the Ombudsman and submitted all supporting evidence.
I request urgent assistance and written confirmation regarding the cancellation of my contract.
NN
Ncedisa N's update12 May 2026, 09:03
Reviewer Update
I have been requesting assistance with the cancellation of my Matrix Vehicle Tracking contract since 2024, without success. Despite numerous emails sent to Ms. Innocentia Mabaso and multiple calls to your call centre, I have not received any meaningful assistance or response.
I have experienced extremely poor service, including being placed on hold for extended periods without resolution. Due to the lack of support, I have escalated the matter to the Ombudsman and submitted all supporting evidence.
I request urgent assistance and written confirmation regarding the cancellation of my contract.