BAD SERVICE AND FALSE REPRESENTATION ON SALES STAGE.

I called to get help on the 27th February 2020 about suspended services and this is the second time I call about the same issue last month the consultant told me they will fix my problems as I have changed debit dates and today another consultant tells me I owe November premium in February I then asked how cause I have a bank statement that shows in December they debited twice and she agreed before she transferred me but yet insisted that I owe the November. I don't get it how could same company tell me different stories every time I call and why they debited twice December if I'm still owing November. I requested to cancel but they said they cant cancel as this is a contract and on the sale desk I was told is a month to month service no contract cause then I was changing my trackers. their service has disappointed me.