FT
Freek T
1 reviews | Active since Nov 2012
24 Feb 2021, 10:21
Bad Service Accounts Department
I sold my vehicle in October 2020 and notified you by email about the situation and requested my account being cancelled. I did receive confirmation from Mix Telematix that the contract is being cancelled with immediate effect. Three months later I receive a notification that I must pay up for November 2020? My account was fully paid and up to date until end October 2020. I will never do business with Mix Telematix (Beame) again and will advise everybody I know as well.
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Matrix Vehicle Tracking's replyOfficial
24 Feb 2021, 12:41Good Day Freek
We can confirm that an agent did get in contact with you and has confirmed that your account has been cancelled.
Arrangements have been made for the outstanding balance to be debited from your bank account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
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We can confirm that an agent did get in contact with you and has confirmed that your account has been cancelled.
Arrangements have been made for the outstanding balance to be debited from your bank account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply24 Feb 2021, 12:41
Official
Good Day Freek
We can confirm that an agent did get in contact with you and has confirmed that your account has been cancelled.
Arrangements have been made for the outstanding balance to be debited from your bank account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that your account has been cancelled.
Arrangements have been made for the outstanding balance to be debited from your bank account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***