BT
Busisiwe T
1 reviews | Active since Jan 2015
02 Feb 2021, 18:22
bad service
I asked Mix to cancel my susbscription because I didnt have a car anymore, but they continue to bill me even after the e-mail was sent.
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
03 Feb 2021, 12:17Good Day Busisiwe
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was emailed to you.
Your account has been forwarded to our Accounts Department for the necessary credits to be processed.
Please accept our apologies for the inconvenience caused.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
***
***
Matrix Vehicle Tracking's reply03 Feb 2021, 12:17
Official
Good Day Busisiwe
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was emailed to you.
Your account has been forwarded to our Accounts Department for the necessary credits to be processed.
Please accept our apologies for the inconvenience caused.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
***
***