LT
Lucky T
1 reviews | Active since Aug 2019
24 Aug 2019, 22:33
Bad service
I did complain on Thursday to Matrix Tracker about house they inserted the tracker on my car. They haven’t contact me. Am paying a Matrix 3 package and in the morning I did set the geolock and started the car later on without disabling the geolock. I just realized it now that they haven’t phoned me.
I am now wondering maybe they blocked my tracker because I complained or it is the tracker that is no longer working.
Is Matrix the right tracking company. Is there anyone who has a good reference about their services
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Matrix Vehicle Tracking's replyOfficial
26 Aug 2019, 08:57Good Day Lucky T
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
Kindly note that your query has been escalated to our Technical Department and we will be in contact with you shortly to make the necessary arrangements to have the tracking device installed in your vehicle replaced.
Please accept our apologies for inconvenience caused.
Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
Kindly note that your query has been escalated to our Technical Department and we will be in contact with you shortly to make the necessary arrangements to have the tracking device installed in your vehicle replaced.
Please accept our apologies for inconvenience caused.
Regards
Customer Care Department
Matrix Vehicle Tracking's reply26 Aug 2019, 08:57
Official
Good Day Lucky T
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
Kindly note that your query has been escalated to our Technical Department and we will be in contact with you shortly to make the necessary arrangements to have the tracking device installed in your vehicle replaced.
Please accept our apologies for inconvenience caused.
Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
Kindly note that your query has been escalated to our Technical Department and we will be in contact with you shortly to make the necessary arrangements to have the tracking device installed in your vehicle replaced.
Please accept our apologies for inconvenience caused.
Regards
Customer Care Department