Bad Service

I recently joined the Matrix family, and I am already regretting my decision. I requested someone to call me because I am unable to connect to their application, but I have not received a callback yet.

Additionally, I sent a request to cancel my policy since it is still within the 31-day cooling-off period. I suspect the team is waiting for this period to expire in order to lock me into a two-year contract. How original and *********!!!!!