TK
Thato K
1 reviews | Active since Sept 2019
13 Sept 2019, 09:18
Bad service
I called and got through to an advisor by the name of Diphako , he was so rude and because of my experience with him Im done with Matrix
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Matrix Vehicle Tracking's replyOfficial
13 Sept 2019, 11:06Good Day thato K
Thank you for bringing the matter to our attention and for allowing us the opportunity to speak to you.
MiX Telematics commitment to you is to under promise and over deliver our service to all valued MiX Telematics customers. The above matter has been escalated to Senior Management and it will be dealt with internally.
Please accept our apologies for the unsatisfactory service that you have received thus far.
Regards
Noluthando Mabaso
***
Customer Care Department
Matrix Vehicle Tracking's reply13 Sept 2019, 11:06
Official
Good Day thato K
Thank you for bringing the matter to our attention and for allowing us the opportunity to speak to you.
MiX Telematics commitment to you is to under promise and over deliver our service to all valued MiX Telematics customers. The above matter has been escalated to Senior Management and it will be dealt with internally.
Please accept our apologies for the unsatisfactory service that you have received thus far.
Regards
Noluthando Mabaso
***
Customer Care Department