Bad service

I’ve called several times spoke to different agents I’m paying for two cars and i asked to separate the cars and i was told it’s possible i must write an email and the persons details who’s going to be responsible paying the other car but didn’t get any fed back i called again then a different agent said it’s not possible i wrote different emails but no one is not saying anything i have the log numbers of the emails I’ve sent,the only thing i see from them its the statement when it involves money coming to the its easy to send me email but me as a customer to sort out something they don’t respond to say your issue is been sorted out I spoke to Nicole date19/07/22 I spoke to Goodness dont have a date