BN
Brent N
1 reviews | Active since Nov 2020
06 Sept 2021, 16:24
Bad Service
I have been trying to cancel my tracking device with Mix Telematics Beame for 2 months now but nobody ever answers the phone. I have spent more than 10mins a time trying to get through to them but not one time have I gotten through unless I select the option to say that my car has been ****** which I have tried just to speak to someone. I was given the cancellations email address which I used on the 3rd of August 2021 and I still have not received a response but I was charged by Beame for the month of August. This is really terrible service.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
07 Sept 2021, 08:52Good Day Brent N
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Sept 2021, 08:52
Official
Good Day Brent N
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
BN
Brent N's updateReviewer Update
07 Sept 2021, 09:31I am available now.
BN
Brent N's update07 Sept 2021, 09:31
Reviewer Update
I am available now.
Matrix Vehicle Tracking's replyOfficial
07 Sept 2021, 12:42Good Day Brent N
We can confirm that an agent did get in contact with you and has confirmed cancellation. Confirmation of cancellation has been forwarded to you.
Credits have been processed for the month of September.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed cancellation. Confirmation of cancellation has been forwarded to you.
Credits have been processed for the month of September.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Sept 2021, 12:42
Official
Good Day Brent N
We can confirm that an agent did get in contact with you and has confirmed cancellation. Confirmation of cancellation has been forwarded to you.
Credits have been processed for the month of September.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed cancellation. Confirmation of cancellation has been forwarded to you.
Credits have been processed for the month of September.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***