TM
Tebogo M
1 reviews | Active since Dec 2019
09 Jul 2023, 14:08
Bad service
You guys are ****s you sold me this MXV and say it comes with high risk alert for the amount of R229 , only today when I called your customer service Lungile Maseko says I need to pay additional amount for it, she since said her boss Samantha will call back to sort my query, no one has called me back. Unfortunately, I won't leave this lying down.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
10 Jul 2023, 09:40Good Day Tebogo Matlala,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We apologies to the unfortunate service received the matter has been escalated to Management to attend to the inquiry logged.
We will be in contact with you shortly to provide feedback.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply10 Jul 2023, 09:40
Official
Good Day Tebogo Matlala,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We apologies to the unfortunate service received the matter has been escalated to Management to attend to the inquiry logged.
We will be in contact with you shortly to provide feedback.
Regards,
Customer Care Department
***
Customer Care Department
***
TM
Tebogo M's updateReviewer Update
11 Jul 2023, 11:39Hi
I haven't heard from you now, is been more than 72 hours now, really there is no customer service at all, really?
I haven't heard from you now, is been more than 72 hours now, really there is no customer service at all, really?
TM
Tebogo M's update11 Jul 2023, 11:39
Reviewer Update
Hi
I haven't heard from you now, is been more than 72 hours now, really there is no customer service at all, really?
I haven't heard from you now, is been more than 72 hours now, really there is no customer service at all, really?
Matrix Vehicle Tracking's replyOfficial
11 Jul 2023, 13:38Good Day Tebogo Matlala,
Thank you for affording us the opportunity to assist with your inquiry.
Thank you for affording us the opportunity to assist with your inquiry.
We confirm that Management has been in contact with you and have been assisted with your account.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Jul 2023, 13:38
Official
Good Day Tebogo Matlala,
Thank you for affording us the opportunity to assist with your inquiry.
Thank you for affording us the opportunity to assist with your inquiry.
We confirm that Management has been in contact with you and have been assisted with your account.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Customer Care Department
***