JT
Johan T
1 reviews | Active since Mar 2022
16 Nov 2022, 15:03
Bad Service
I must say the worst service ever. I have been trying to call you for the past two weeks. Unfortunately no one answers the call on the billing side. After sending an email to cancel my contract i have only received a reference number with no feedback. And you still billing my account. THIS IS *****!!!!! If you expect poor service then stick with MiX Telematics. You are ridiculous!!!
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
16 Nov 2022, 16:27Good day Johan T,
Kindly note that our agents tried calling to no avail.
Kindly advise on a convenient time for the agent to assist.
Regards,
Customer Care Department
***
Kindly note that our agents tried calling to no avail.
Kindly advise on a convenient time for the agent to assist.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply16 Nov 2022, 16:27
Official
Good day Johan T,
Kindly note that our agents tried calling to no avail.
Kindly advise on a convenient time for the agent to assist.
Regards,
Customer Care Department
***
Kindly note that our agents tried calling to no avail.
Kindly advise on a convenient time for the agent to assist.
Regards,
Customer Care Department
***
JT
Johan T's updateReviewer Update
17 Nov 2022, 09:36Hi have not received any call. I'm am available at any time!!
JT
Johan T's update17 Nov 2022, 09:36
Reviewer Update
Hi have not received any call. I'm am available at any time!!
Matrix Vehicle Tracking's replyOfficial
17 Nov 2022, 14:38Good day Johan T,
Thank you for affording us the opportunity to assist.
We can confirm that an agent has assisted and a credit has been requested for the incorrect billing.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist.
We can confirm that an agent has assisted and a credit has been requested for the incorrect billing.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply17 Nov 2022, 14:38
Official
Good day Johan T,
Thank you for affording us the opportunity to assist.
We can confirm that an agent has assisted and a credit has been requested for the incorrect billing.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist.
We can confirm that an agent has assisted and a credit has been requested for the incorrect billing.
Regards,
Customer Care Department
***