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bridgette M
1 reviews | Active since Mar 2009
02 Aug 2019, 10:59
Bad service
I was just about to thank Telematics Beamie for a handling my query with speed and consideration on Monday 29/07/19 , I got a call from Thato who profusely apologize for everything and promised that the cancellation will be updated for the month of April when initially I was contacted by one of their consultant, but it looks like my excitement was short lived.
I got an SMS that my account was still in arrears and I needed to make a payment. And today again, they did process another debit order.
I'm not so sure what to do now, as it feels that I am fighting a loosing battle.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
02 Aug 2019, 11:11Good Day bridgette M
Thank you for bringing the matter to our attention.
Kindly note that your account has been escalated to our Credit Control Department for further investigation.
We will provide feedback shortly.
Regards
Customer Care Department
Thank you for bringing the matter to our attention.
Kindly note that your account has been escalated to our Credit Control Department for further investigation.
We will provide feedback shortly.
Regards
Customer Care Department
Matrix Vehicle Tracking's reply02 Aug 2019, 11:11
Official
Good Day bridgette M
Thank you for bringing the matter to our attention.
Kindly note that your account has been escalated to our Credit Control Department for further investigation.
We will provide feedback shortly.
Regards
Customer Care Department
Thank you for bringing the matter to our attention.
Kindly note that your account has been escalated to our Credit Control Department for further investigation.
We will provide feedback shortly.
Regards
Customer Care Department
bM
bridgette M's updateReviewer Update
03 Aug 2019, 13:04Good day Customer Care Department
So far, I've received two calls from your department and both times I was very happy. I was made to feel at ease as I was very stressed due to threats that I received. I've tried all my life to make sure that my accounts are up to date. I don;t have a single account that is in a negative status. And I intend to do so as long as I can. I'm looking forward to close this chapter on a good note.
Thank you so much again for your good work and please keep it up.
Regards,
Bridgette
So far, I've received two calls from your department and both times I was very happy. I was made to feel at ease as I was very stressed due to threats that I received. I've tried all my life to make sure that my accounts are up to date. I don;t have a single account that is in a negative status. And I intend to do so as long as I can. I'm looking forward to close this chapter on a good note.
Thank you so much again for your good work and please keep it up.
Regards,
Bridgette
bM
bridgette M's update03 Aug 2019, 13:04
Reviewer Update
Good day Customer Care Department
So far, I've received two calls from your department and both times I was very happy. I was made to feel at ease as I was very stressed due to threats that I received. I've tried all my life to make sure that my accounts are up to date. I don;t have a single account that is in a negative status. And I intend to do so as long as I can. I'm looking forward to close this chapter on a good note.
Thank you so much again for your good work and please keep it up.
Regards,
Bridgette
So far, I've received two calls from your department and both times I was very happy. I was made to feel at ease as I was very stressed due to threats that I received. I've tried all my life to make sure that my accounts are up to date. I don;t have a single account that is in a negative status. And I intend to do so as long as I can. I'm looking forward to close this chapter on a good note.
Thank you so much again for your good work and please keep it up.
Regards,
Bridgette