DE
Dikeledi E
1 reviews | Active since Nov 2019
19 May 2022, 11:19
Bad service
Hi found out that my device has not been active since 2018 when I wanted to track where my car was earlier this year. I then ask them to cancel because I’ve been paying for free. I even requested a refund with no luck. Now I reversed the last 2 months from my account but they keep on threatening me with legal route. I have sent emails to cancel but they still expect me to pay them even when the device doesn’t work.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
19 May 2022, 16:27Good day Dikeledi E
Please accept our sincere apology for the delayed response.
Thank you for taking our call and for allowing us to assist with your query.
I refer to our telephonic discussion and confirm the matter regarding the request for the signed contract, Please note that contract was a verbal contract call has been requested. As soon as we receive the call we will be in contact with you.
Regards
Customer Care Department
***
Please accept our sincere apology for the delayed response.
Thank you for taking our call and for allowing us to assist with your query.
I refer to our telephonic discussion and confirm the matter regarding the request for the signed contract, Please note that contract was a verbal contract call has been requested. As soon as we receive the call we will be in contact with you.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply19 May 2022, 16:27
Official
Good day Dikeledi E
Please accept our sincere apology for the delayed response.
Thank you for taking our call and for allowing us to assist with your query.
I refer to our telephonic discussion and confirm the matter regarding the request for the signed contract, Please note that contract was a verbal contract call has been requested. As soon as we receive the call we will be in contact with you.
Regards
Customer Care Department
***
Please accept our sincere apology for the delayed response.
Thank you for taking our call and for allowing us to assist with your query.
I refer to our telephonic discussion and confirm the matter regarding the request for the signed contract, Please note that contract was a verbal contract call has been requested. As soon as we receive the call we will be in contact with you.
Regards
Customer Care Department
***