BAD SERVICE

Hi we had a tracking device installed in our car and the car was involved in an eccident was a writ off. I immidately reported then i was told to wait another 2 years till the contract expires and then they will terminated the contract. after contract was expired they continuously deviting my account. the lady i spoke to said if is on records that the was no longer existing while they were still debiting my accout while the car is no longer existing what she will do is she will request the credit department to pay back some of the months of which it never happened, now the guys that i just spoke was telling me about their rules and regulation. firstly we never received any policy document from them the policy I took it over the phone then I was told tp go to tigerwheel to install the device thats it. Now they are telling me that the contract is on month to month basis for what car because I reported that the car was a written off. the guys I just spoke said they will not remember that I gave them the authorisation to cansel the policy, then I said to him that i was told that all calls are recorded to quality controll and it will be available on request of which that is not the case now waited for three months still nothing.