bad service
I have fitted in Beame device in my car around early January. No debit was done on my account only to receive a call that i'm behind on my payment. I tried calling the retention department to cancel but i'm kept on hold for 30min plus
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
13 Mar 2019, 13:21 Good day Sehlapelo Tabudi Jerry Thank you for your post and for bringing this matter to our attention. Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply13 Mar 2019, 13:21
Official
Good day Sehlapelo Tabudi Jerry Thank you for your post and for bringing this matter to our attention. Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
13 Mar 2019, 15:12Good day Sehlapelo Tabudi Jerry
From the outset, we wish to apologise for the manner in which your account was handled from the time of your new installation.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
As requested, we have sent you the cancellation details and we will await your feedback for us to process.
We once again apologise for the inconvenience caused.
Kind regards
Michael Africa
Customer Care
***
From the outset, we wish to apologise for the manner in which your account was handled from the time of your new installation.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
As requested, we have sent you the cancellation details and we will await your feedback for us to process.
We once again apologise for the inconvenience caused.
Kind regards
Michael Africa
Customer Care
***
Matrix Vehicle Tracking's reply13 Mar 2019, 15:12
Official
Good day Sehlapelo Tabudi Jerry
From the outset, we wish to apologise for the manner in which your account was handled from the time of your new installation.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
As requested, we have sent you the cancellation details and we will await your feedback for us to process.
We once again apologise for the inconvenience caused.
Kind regards
Michael Africa
Customer Care
***
From the outset, we wish to apologise for the manner in which your account was handled from the time of your new installation.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
As requested, we have sent you the cancellation details and we will await your feedback for us to process.
We once again apologise for the inconvenience caused.
Kind regards
Michael Africa
Customer Care
***