GC
Glenrose C
1 reviews | Active since Dec 2018
13 Feb 2025, 15:09
Bad service
This is for the 3rd time trying to reach out to Matrix via this platform. They come and acknwoledge the query but they never resolve it. One consultant shifts the blame to the other and the company itself does not take accountability. I am still sitting here with a complain of double debit from last year December. To date no solution. All the know is to harass me with phone calls saying am owing them whilest they are the one that owes me. To make it worse u even sending my next of kin smses. Like really? To top it up, as i am writing this Duduzile put me on hold its about 20 min now?
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
13 Feb 2025, 17:28Good day Glenrose Choeu
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***0
Customer Care Department
***0
Matrix Vehicle Tracking's reply13 Feb 2025, 17:28
Official
Good day Glenrose Choeu
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***0
Customer Care Department
***0
GC
Glenrose C's updateReviewer Update
13 Feb 2025, 17:37Thats what u always say. 4 times in a space of 3 months. Thando mathews, Hlulani Mkhavele and Dudu. Those are ur consultants from the same department that cant resolve this queries. They either drop u or put the blame on someone else. Dudu just decide to put me on hold for a good 40 min after i requested to speak to the manager on duty
GC
Glenrose C's update13 Feb 2025, 17:37
Reviewer Update
Thats what u always say. 4 times in a space of 3 months. Thando mathews, Hlulani Mkhavele and Dudu. Those are ur consultants from the same department that cant resolve this queries. They either drop u or put the blame on someone else. Dudu just decide to put me on hold for a good 40 min after i requested to speak to the manager on duty