1 reviews | Active since Feb 2012
Bad Service
I cancelled my policy with acc 780253 on the 15/12/2017, however i am still being debiting. Called the customer care line been placed on hold for more then 20 minutes. Also sent an email to ********** and ********** recieved no feedback . An amount of R75.59 is being debited since the 20/02/2018 to date. I need all these amounts refunded immediately as confirmation was recieved that the policy has been cancelled. Please respond with your feedback on my email address **********
Dear Brandon
From the outset we wish to apologise for the inconvenience caused.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
I refer to your telephonic discussion with our Cancellations Department and confirm that your query has been successfully resolved.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards.
Thato Mashimbye
Customer care Supervisor
***
Dear Brandon
From the outset we wish to apologise for the inconvenience caused.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
I refer to your telephonic discussion with our Cancellations Department and confirm that your query has been successfully resolved.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards.
Thato Mashimbye
Customer care Supervisor
***
Good day Brandon
An email response has been sent to you regarding your query.
Please respond to it should you have any further queries.
Kind regards.
Thato Mashimbye
Customer care Supervisor
***
Good day Brandon
An email response has been sent to you regarding your query.
Please respond to it should you have any further queries.
Kind regards.
Thato Mashimbye
Customer care Supervisor
***