Bad Service

I took out a tracking device contract in 2017. Honestly, everything was going well. Early this year (2018) i decided to trade in my vehicle, so i called MIX Telematics and asked them to cancel my device since i no longer own the vehicle. I was told that there's a cancellation fee, i understood that part. The lady i spoke with over the phone told me that they can waiver the cancellation fee if i move my contract to my new vehicle, i agreed and asked her to proceed moving my contract over. She told me she will call me back because she was having issues saving my back account details on the system. I have been waiting for over 2 weeks now, and the sad part about this is that every time i call the call center, i can't seem to get through to an agent or i have to hold for a longer period and the call hangs up at the end.

I received an email from Beame telling me that the cancellation fee is valid up until April 25th. This is really frustrating because i'm not seeing any progress on this matter, the company doesn't even bother to update me .