BAD SERVICE

I have been a client of mix telematics for over 5 years however one of my cars Toyota Venture had a tracking device with another company so I called mix telematics to see If I can get a cheaper premium. I spoke to Mxolisi on the 3rd of April and he offered me a good premium of R199. I was very happy and I told him that I want it to start on the 1st of May. He told me that they will come and install the device, still I told him again that I only want this to start on the first of May and he said no problem it will only start on the 1st of May. To my surprise after the installation of the device I started receiving sms's and calls alert so I called him to find out what was happening. I was shocked by his response telling me that he told me that this will start as soon as they install the unit. He was so not interested and told me to make arrangements if I can not afford to pay for April, I refused to make arrangements then he transferred me to Dulcie Mthombeni his manager who promised to listen to my call and come back to me same day. it is now 3 days later and she has not called me back. I made it clear that I want this to start on the 1st of May and I will not pay for April or else you can remove your tracking device including my other car Honda CRV I refuse to do business with a company that works like this.