RM
Ramadikela M
1 reviews | Active since Jun 2020
26 Sept 2023, 14:50
Bad service
I’ve requested my policy to be cancelled in March already because your agents **** when they sold the policy to me. To this day this hasn’t been resolved even after I’ve complained multiple times on email, calls and here on hello Peter. It just goes to show the lack on client service from your side.
I would never recommend this company to anyone, the worst service ever received🚮🚮🚮😡😡😡🤬🤬🤬
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
26 Sept 2023, 15:42Good Day Ramadikela Matlebjane ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Cancellations Department.
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Cancellations Department.
A consultant will be in contact with you for provide feedback the soonest.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Sept 2023, 15:42
Official
Good Day Ramadikela Matlebjane ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Cancellations Department.
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Cancellations Department.
A consultant will be in contact with you for provide feedback the soonest.
Regards,
Customer Care Department
***
Customer Care Department
***
RM
Ramadikela M's updateReviewer Update
26 Sept 2023, 16:00This cancellation should have been processed in March already, this is the second complaint on this platform and this issue hasn’t been resolved. My request for the cancellation was in March already but you keep messing my credit with this nonsense, sort this out!
RM
Ramadikela M's update26 Sept 2023, 16:00
Reviewer Update
This cancellation should have been processed in March already, this is the second complaint on this platform and this issue hasn’t been resolved. My request for the cancellation was in March already but you keep messing my credit with this nonsense, sort this out!