1 reviews | Active since Aug 2015
Bad Service
<p>Phoned into MixTelematix this afternoon - was greeted by a rude and rather unhelpfull staff member. Spoke to Siga Nkhumise. I requested for a manager who happened to be on lunch. On top of that, according to Siga, there are no 2nd in charge person or team leader to cover for this manager when,s he is on lunch. I had to eventually take the complaints line number down, which is exactly the same number as the customer care line, (which doesn't give options for a different department). So, I will be waiting patiently for Albert Griffiths to finish his lunch and give me a call back.</p>
Dear BruceChetty
We thank you for your post and for allowing us the opportunity to speak to you.
Please accept our sincere apologies for the experience you have had. This is certainly not the level of care we offer and assure you the matter will be addressed internally.
I refer to our telephonic discussion and confirm your query has been resolved.
Please be assured of our best intentions at all times.
Kind regards
Albert Griffith
***
Dear BruceChetty
We thank you for your post and for allowing us the opportunity to speak to you.
Please accept our sincere apologies for the experience you have had. This is certainly not the level of care we offer and assure you the matter will be addressed internally.
I refer to our telephonic discussion and confirm your query has been resolved.
Please be assured of our best intentions at all times.
Kind regards
Albert Griffith
***