DM
Dikeledi M
1 reviews | Active since May 2018
07 Feb 2020, 13:47
bad service
Good day
i am sick and tired with your company, i have contact you serveral times changing my banking details and you just debit once and the month you don't debit i have to call again provide my details like over and over again,you debited my account in December last you did debit and today i get an email saying you handing over my account,please tell me what do you want from me,what must i do to get someone to really do their work,
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Matrix Vehicle Tracking's replyOfficial
07 Feb 2020, 14:13We thank you the opportunity to respond.
Whilst we sympathize with the possible predicament the unpaid debit order may have placed you in we reject your comments that the issue originates internally.
We acknowledge your request for the change of banking details on 27/11/2019 and confirm the same to be completed.
Please be advised that the debit order was submitted to your account but declined by your bank.
We kindly request that you resolve this with your bank and contact our Creditors Department to settle the outstanding amount.
Regards,
Kaya Payi
Customer Care Department
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Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Feb 2020, 14:13
Official
We thank you the opportunity to respond.
Whilst we sympathize with the possible predicament the unpaid debit order may have placed you in we reject your comments that the issue originates internally.
We acknowledge your request for the change of banking details on 27/11/2019 and confirm the same to be completed.
Please be advised that the debit order was submitted to your account but declined by your bank.
We kindly request that you resolve this with your bank and contact our Creditors Department to settle the outstanding amount.
Regards,
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***