SS
Shereezia S
1 reviews | Active since Mar 2023
17 Sept 2023, 19:13
Bad service
I took out a matrix tracking device option for 2 of vehicles on the 26th of August 2023.
The panic button on the 1 vehicle self activates and I have reported this to 3 different individuals, to date, I received no follow ups.
On the 17th of September 2023, I activated the panic button on the other vehicle, 6 times, and haven't yet received one phone call!!
I have been a loyal customer for more than 7 years, and the lack of service is life threatening.
Do not recommend!
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
18 Sept 2023, 11:02Good Day Shereezia Sattar ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Technical Department to investigate further.
Anticipating the email confirmation regarding the panic remote reference number.
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Technical Department to investigate further.
Anticipating the email confirmation regarding the panic remote reference number.
We will reach out to you with a response as swiftly as we can.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Sept 2023, 11:02
Official
Good Day Shereezia Sattar ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Technical Department to investigate further.
Anticipating the email confirmation regarding the panic remote reference number.
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Technical Department to investigate further.
Anticipating the email confirmation regarding the panic remote reference number.
We will reach out to you with a response as swiftly as we can.
Regards,
Customer Care Department
***
Customer Care Department
***