Bad service

Item: Matrix Vehicle Tracking
Rating: 1
Author: johannes Ellis-Banks

I have not had a good experience with matrix, mix telematics in the last couple of months. I struggled getting a new device installed just to be told there was an arrears amount because someone did not do their job properly by checking all details that i bought the device uo front

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

21 Aug 2024, 07:39

Good Day johannes Ellis-Banks,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply21 Aug 2024, 07:39

Official

Good Day johannes Ellis-Banks,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

johannes Ellis-Banks's updateReviewer Update

22 Aug 2024, 07:55

After getting my device installed and being contacted by matrix telling me that all will be sorted i received a message this morning to advise me that i still have to pay a monthly subscription fee

johannes Ellis-Banks's update22 Aug 2024, 07:55

Reviewer Update

After getting my device installed and being contacted by matrix telling me that all will be sorted i received a message this morning to advise me that i still have to pay a monthly subscription fee