Bad first time experince

I went to the fitment centre at 207 Corlett Dr, where I was treated so poorly by the representative who did not even bother to explain to me how the system works after it was installed in my car. Further he flat out refused to prove to me whether or not it was in fact activated and said I should accept that its working.<br> <br> the bad service did not just end there, I proceed to call the Matrix call centre as I ha been instructed by the representative at the fitment centre, so I can get instructions on how to go about downloading the app. I was put through to rude agent who told me how must she know she isn't using my phone, and that I must call back once I have figured it out. When I did call I was unfortunately put through to the same agent who rudely told that no she cant help me because they only do app activations between 8 and 4.<br> <br> Matrix can you please teach your companies representatives how to treat your customers, I am actually considering having the tracking device removed and go to another company.