Bad experience with Beame's product and customer service

Vehicle was ******, Beame device failed to send a signal after the vehicle was ******.

I spoke to the cancelations department, I tried to get the policy canceled, but then they told me that because the agreement was in my wife's name they cant cancel it, which I understand. But when I continued to ask how their cancelations work when they basically could not track the vehicle (Their failure of their service that cost us loads of money because the vehicle was not found and insurance paid out a dismal amount) And because they lost the tracking device which should surely have been hidden in a much better place, and been giving the signal away. I asked how they go about charging for cancelations.

He completely refused to engage with me on Beame'e cancelation policy, He just kept telling me that what I am asking is sensitive, but it was not. The information I was asking for was about Beame's cancelation policy which should be public information.

I am not impressed by Beame at all, I would not be a repeat customer and would rather approach another tracking company for future vehicles.