CO
Christina O
1 reviews | Active since Aug 2020
04 Aug 2023, 15:49
BAD EXPERIENCE FROM THE GET GO
My installation was on 21 July 2023. Got told my panic button will be sent to me, but havent heard anything regarding that either. I downloaded the app. Saw not every i wanted was on the list. Called to ask for the call recording and was told it will be sent as soon as she receives it. To date no feedback. Logged 3 queries on the app to add SARS logbook to my package, to date not one phone call. I have called the customer care line numerous times with no answer. Just rings non stop and then get cut off. I have emailed customer care just be answered by a bot and to click on a link and lodge my complaint. Tried to register on the Whatsapp group but the pin code does not come through on sms so cant get past that stage either. My number is correct so I dont see why the sms will not come through. Not feeling safe now knowing how *********** the whole situation is. What if something happens and they do not respond or even know something happened. I dont even know if my units are working. Oh and the amount that went off on my account was not the amount that was discussed. Hence the request for the call recording.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
04 Aug 2023, 16:07Good Day Christina Odendaal
Kindly be dvised that we are investigating your query and we will provide feedback shortly.
Please accept our apologies for the inconvinience caused.
Regards
Customer Care Department
***
Kindly be dvised that we are investigating your query and we will provide feedback shortly.
Please accept our apologies for the inconvinience caused.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Aug 2023, 16:07
Official
Good Day Christina Odendaal
Kindly be dvised that we are investigating your query and we will provide feedback shortly.
Please accept our apologies for the inconvinience caused.
Regards
Customer Care Department
***
Kindly be dvised that we are investigating your query and we will provide feedback shortly.
Please accept our apologies for the inconvinience caused.
Regards
Customer Care Department
***
CO
Christina O's updateReviewer Update
21 Aug 2023, 15:34So today is the 21st of August and I have not been sorted out. I got so many calls from different people on 4 August after my complaint on Hellopeter (was very confusing, was on the line with someone while getting another call from another mix telematics person) but nothing has been resolved. Seems like there is no communication there. Once again today I cannot get through to the so called customer care line. Still no reply on my email sent to customer care on the 4th of August. I still dont have my remote (they made an appointmnet for 10:00 11 August but no one came or contacted me), I still do not have my SARS Logbook added (someone was supposed to call me), I still havent been able to join the whatsapp group because I havent received the any sms's with a pin to confirm my number even though my number is correct. I am not even sure if my app is working because requests for a call back have been ignored on there too. I am seriously hating my experience with Mix Telematics!!!! I need all above to be sorted or they can come remove the installation and refund me ASAP. I cant deal with incompetency like this!
CO
Christina O's update21 Aug 2023, 15:34
Reviewer Update
So today is the 21st of August and I have not been sorted out. I got so many calls from different people on 4 August after my complaint on Hellopeter (was very confusing, was on the line with someone while getting another call from another mix telematics person) but nothing has been resolved. Seems like there is no communication there. Once again today I cannot get through to the so called customer care line. Still no reply on my email sent to customer care on the 4th of August. I still dont have my remote (they made an appointmnet for 10:00 11 August but no one came or contacted me), I still do not have my SARS Logbook added (someone was supposed to call me), I still havent been able to join the whatsapp group because I havent received the any sms's with a pin to confirm my number even though my number is correct. I am not even sure if my app is working because requests for a call back have been ignored on there too. I am seriously hating my experience with Mix Telematics!!!! I need all above to be sorted or they can come remove the installation and refund me ASAP. I cant deal with incompetency like this!
Matrix Vehicle Tracking's replyOfficial
23 Aug 2023, 14:31 Good Day Christina Odendaal,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you an we apologies to the unfortunate service received the matter has been escalated to Technical Department.
We will get back to you as soon as possible.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you an we apologies to the unfortunate service received the matter has been escalated to Technical Department.
We will get back to you as soon as possible.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply23 Aug 2023, 14:31
Official
Good Day Christina Odendaal,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you an we apologies to the unfortunate service received the matter has been escalated to Technical Department.
We will get back to you as soon as possible.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you an we apologies to the unfortunate service received the matter has been escalated to Technical Department.
We will get back to you as soon as possible.
Regards,
Customer Care Department
***
CO
Christina O's updateReviewer Update
05 Feb 2024, 10:22So up to today 05/02/2024 I have not yet received my panic remote, I am still not able to access the whatapp group/ chat. I reported it again last year AGAIN 20 December 2023. Spoke to Joy Khanyile who said she will ascalate my complaint. To this day I have not received any call or email.
Another thing is that when I spoke to Joy Khanyile I told her that I will be going to Mozambique for holiday on 25 December. She said that I will be getting a call as I approach the border. I did not get a call.
Only when leaving Mozambique on 05 January 2024 did i receive the following sms: Matrix MiXTelematics received a Border No Go for FTN***MP. Should you require assistance contact Mixtelematics on ***.
What is the point of having and paying for a tracking system if it is not affective? No panic button, no call to check if I or my car have been taken?
I do not want to continue with this if I am not getting what I am paying for.
Getting through to any of MixTelematics numbers is a nightmare. I am scared for my safety with this company.
Get someone to contact me. I want to cancel and join a more reliable company.
Another thing is that when I spoke to Joy Khanyile I told her that I will be going to Mozambique for holiday on 25 December. She said that I will be getting a call as I approach the border. I did not get a call.
Only when leaving Mozambique on 05 January 2024 did i receive the following sms: Matrix MiXTelematics received a Border No Go for FTN***MP. Should you require assistance contact Mixtelematics on ***.
What is the point of having and paying for a tracking system if it is not affective? No panic button, no call to check if I or my car have been taken?
I do not want to continue with this if I am not getting what I am paying for.
Getting through to any of MixTelematics numbers is a nightmare. I am scared for my safety with this company.
Get someone to contact me. I want to cancel and join a more reliable company.
CO
Christina O's update05 Feb 2024, 10:22
Reviewer Update
So up to today 05/02/2024 I have not yet received my panic remote, I am still not able to access the whatapp group/ chat. I reported it again last year AGAIN 20 December 2023. Spoke to Joy Khanyile who said she will ascalate my complaint. To this day I have not received any call or email.
Another thing is that when I spoke to Joy Khanyile I told her that I will be going to Mozambique for holiday on 25 December. She said that I will be getting a call as I approach the border. I did not get a call.
Only when leaving Mozambique on 05 January 2024 did i receive the following sms: Matrix MiXTelematics received a Border No Go for FTN***MP. Should you require assistance contact Mixtelematics on ***.
What is the point of having and paying for a tracking system if it is not affective? No panic button, no call to check if I or my car have been taken?
I do not want to continue with this if I am not getting what I am paying for.
Getting through to any of MixTelematics numbers is a nightmare. I am scared for my safety with this company.
Get someone to contact me. I want to cancel and join a more reliable company.
Another thing is that when I spoke to Joy Khanyile I told her that I will be going to Mozambique for holiday on 25 December. She said that I will be getting a call as I approach the border. I did not get a call.
Only when leaving Mozambique on 05 January 2024 did i receive the following sms: Matrix MiXTelematics received a Border No Go for FTN***MP. Should you require assistance contact Mixtelematics on ***.
What is the point of having and paying for a tracking system if it is not affective? No panic button, no call to check if I or my car have been taken?
I do not want to continue with this if I am not getting what I am paying for.
Getting through to any of MixTelematics numbers is a nightmare. I am scared for my safety with this company.
Get someone to contact me. I want to cancel and join a more reliable company.
CO
Christina O's updateReviewer Update
08 Feb 2024, 14:15Still no feedback from you! I want to cancel immediately! Come remove your device from my vehicle so that I can appoint someone who would actualy care for their customers!
I have sent 2 email since 5 February when I posted this complaint on hellopeter. Got 2 reference numbers and had to fill in 2 complaint forms. And surprise surprise, not one call or email.
So do not reply with "We are busy investigating". We know that you do not investigate but ignore and hope it goes away or solve it self.
Contact me so I can cancel and get a refund because I have not gotten what I have paid for all these months.
I have sent 2 email since 5 February when I posted this complaint on hellopeter. Got 2 reference numbers and had to fill in 2 complaint forms. And surprise surprise, not one call or email.
So do not reply with "We are busy investigating". We know that you do not investigate but ignore and hope it goes away or solve it self.
Contact me so I can cancel and get a refund because I have not gotten what I have paid for all these months.
CO
Christina O's update08 Feb 2024, 14:15
Reviewer Update
Still no feedback from you! I want to cancel immediately! Come remove your device from my vehicle so that I can appoint someone who would actualy care for their customers!
I have sent 2 email since 5 February when I posted this complaint on hellopeter. Got 2 reference numbers and had to fill in 2 complaint forms. And surprise surprise, not one call or email.
So do not reply with "We are busy investigating". We know that you do not investigate but ignore and hope it goes away or solve it self.
Contact me so I can cancel and get a refund because I have not gotten what I have paid for all these months.
I have sent 2 email since 5 February when I posted this complaint on hellopeter. Got 2 reference numbers and had to fill in 2 complaint forms. And surprise surprise, not one call or email.
So do not reply with "We are busy investigating". We know that you do not investigate but ignore and hope it goes away or solve it self.
Contact me so I can cancel and get a refund because I have not gotten what I have paid for all these months.