PM
Pride M

1 reviews | Active since Dec 2020

15 Dec 2020, 11:09

Bad Customer Service & Tracking

I have since cancelled this service in August as it was approved my delaership and not by me, I paid the outsind 2 montsh subscription for July and August, however till today I keep getting debited on my account and being harassed on texts and emails that I owe and now they handed me over to their attorneys LGR Attorneys for a outstanding R120 - why is no one doing their job there instead of harrassing consumers - I already have a trackers installed in June when I bought my car, stop debiting my account and send me messages of non-payment, check your records before harassing consumers and their bank credibility and record. I'm tired of addressing this issue now.

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Dec 2020, 15:37
Official
Good Day Pride M

We acknowledge your post and the content thereof.

Your query has been escalated and we will revert back to you as soon as possible.

Regards,
Kaya Payi
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply17 Dec 2020, 09:35
Official
Good Day Pride M

We can confirm that an agent did get in contact with you and has confirmed that credits have been processed.

Please accept our apology for the inconvenience caused.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
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