Bad customer service-Refund

Item: Matrix Vehicle Tracking
Rating: 1
Author: Precias M

I have upgraded my policy with Matrix iN July to remove the r100 unit and install the r200 unit.somehow the consultant did not remove/cancel the r100 unit. They have been billing me for two units for two month(August n Sep) in Oct I disputed the premium as I called the customer care they promised that they have canceled the r100 and they will process a refund. Which it has not been done.

I have send several emails with no response. I'm very disappointed in them.1st Nov thy attempted to deduct yet again r300.showing they never canceled the r100

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

26 Nov 2025, 18:10

Good day Precias Katleho Matsi,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,

Customer Care Department

***

Matrix Vehicle Tracking's reply26 Nov 2025, 18:10

Official

Good day Precias Katleho Matsi,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,

Customer Care Department

***

Precias M's updateReviewer Update

03 Dec 2025, 08:58

I still not have received my refund/ credit. It's been 3 months now.this is disappointing

Precias M's update03 Dec 2025, 08:58

Reviewer Update

I still not have received my refund/ credit. It's been 3 months now.this is disappointing