Bad customer service/ no service at all

I needed to get a tracking device for insurance purposes and did a request online as I saw Matrix advertising all over. I advised the consultant it’s for insurance and he did not request any details for which company.

I had the Beame device installed after 2 days and sent the details to the insurance company they advised that they do not accept what was installed. I tried calling Matrix to have this rectified so that I could upgrade. Called the insurance company and apparently what matrix offers is not listed on their system as matrix changed their packages and did not let the insurance companies know. I have tried resolving this so many times and just gave up. I have asked an advisor to request a manager to give me a call and still nothing has been done.

I am now not covered for insurance due to Matrix not wanting to upgrade my device for me to upgrade the package.

Matrix is also still advertising packages that they no longer offer.