Bad customer service - Gatvol

I posted about this company for adding other services without my consent. In June I was told it was fixed. July I got the bill again with overcharging. I paid the amount that I believe is what’s in my contract. On the 30th July 2025 I got sms saying I must pay R174.88. I paid it thinking maybe they reconciled their books and realised they have been over charging me. To my surprise after that I received a bill with all those services I previously complained about charging me R565.00 AGAIN. I complained on this platform. Consultant from Matrix called me and I told her the same thing that I told her colleague a month ago so she promised to remove everything that were added without my consent and will come back to me. While still waiting for her to come back to me I get a call from Ntsakisi who told me that I owe R379. I told her I am still waiting for her colleague about my complaint. She was like no but this was fixed you are billed R379. When trying to explain to her that I did not get feedback on my complaint she became defensive and rute didn’t want to listen to what I’m saying. I even said to her “ you should be saying I’m sorry that they did not come back to you but the matter was resolved’. She was up in arms telling me how I’m teaching her how to do her job and was so rude to me as a client. She needs to be taken for customer service training. She’s not fit to deal with customers. I should be paying R159 for KIA and R179 for Toyota Corolla. That can’t amount to R379 that she also mentioned. Ho back to November 2024 and h check thoroughly what the agreement was. While at it REFUND me the money I overpaid including R174.80 I paid on the 30th July 2025