BAD Customer service!!!

BAD Customer service!!!

I have had a tracker installed in my car for more than a month and I still do not have my certificate and details to setup the Web/App service for me to be able to track my car there as the option I chose allows for all that.

I called in to ask about the above and the consultant just said sorry, you will receive the email soon. The email NEVER came and days went by. Whenever I tried to call again I never got through, always on hold for many minutes. The last time I called which was last week, I was on hold for minutes and decided to use their 'leave a voice message and we will contact you' option, I even marked my Message as URGENT but still absolutely no response. This is really tiring now.