1 reviews | Active since Jul 2021
Bad Customer Service
A very bad customer service, they debit my account on the 24th and my agreement is the 25th of each month, now they send a message saying that i will be handed over to credit bureau if i don't pay it, i called them now with the reference they gave me 781261 and all i got was attitude from the Lady in accounts department she didn't even care when i told her the bank charge me for bounced debit order as they debit on the wrong date.
Was not even bothered to explain the error on their side of the incorrect debit date, i told her i will report this to hellopeter she just said okay
I'm so mad as i have to pay now for the bank charges because of their mistake.
The nerve of her to tell me "oh i have just updated it to the 25th" in the meantime its costing me money absolutely no customer service whatsoever
Thank you for bring the matter to our attention and for providing us the opportunity to investigate your query.
We confirm that our Credit Control Department has been in contact with you and assisted with your account query.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bring the matter to our attention and for providing us the opportunity to investigate your query.
We confirm that our Credit Control Department has been in contact with you and assisted with your account query.
Regards
Noluthando Mabaso
Customer Care Department
***