BAD CUSTOMER SERVICE BY THANDO MATTHEWS

I did an upgrading for the tracking device in October, November and December i was debited for both old and new devices because your consultants did not terminate the old one.

When i call to query it, ur rude consultant Thando Matthews tells me that i will only be compesated after 21 days thats if my query has been approved by ur collection and the funds will be credited to monthly billing which i didnt agree with. And she further tells me that who is supposed to the crediting now as if i work for Matrix. You guys even had the audacity to debit the December payment way before the agreed debit order day and when am suppose to be credited am asked stupid questions. Thando Matthews even dropped the call on me.

When i call back clearly they could see that its my number and they decided not to pick up my calls. Matrix i want my refund back ASAP for both 2 months and in my bank account. By the looks of reviews you have bad reputation in over debiting customers... i should have checked the reviews before deciding to upgrade my device with u.