TM
Tsakani M
1 reviews | Active since Apr 2012
25 Aug 2021, 09:01
Bad Customer Service Beame
If I could give the service I have received from Mix Telematics less than 1 star I would. I contacted the call centre this morning after receiving a text saying I was in arrears with my account meanwhile the have been debiting my account for a car for a car I sold in June! I called this morning and lady hung up on me.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
25 Aug 2021, 10:18Good Day Tsakani M
Thank you for taking my call.
We have escalated your query concerning the consultant you spoke to and internal action will take place. Please accept our apology for the manner in which your query was handled.
We have processed credits for the month of August for the Mercedes that was cancelled.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking my call.
We have escalated your query concerning the consultant you spoke to and internal action will take place. Please accept our apology for the manner in which your query was handled.
We have processed credits for the month of August for the Mercedes that was cancelled.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply25 Aug 2021, 10:18
Official
Good Day Tsakani M
Thank you for taking my call.
We have escalated your query concerning the consultant you spoke to and internal action will take place. Please accept our apology for the manner in which your query was handled.
We have processed credits for the month of August for the Mercedes that was cancelled.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking my call.
We have escalated your query concerning the consultant you spoke to and internal action will take place. Please accept our apology for the manner in which your query was handled.
We have processed credits for the month of August for the Mercedes that was cancelled.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***