AN
Amandar N
1 reviews | Active since Nov 2017
25 Dec 2020, 05:43
Bad customer service!!!
I have 2 cars with both beame tracking devices. I phoned accounts department the other day just to check if both my devices are in a working condition, to my surprise they only picked one vehicle on thier system. I asked the lady to check what could be the issue and she promised to get back to me the same day. Till today after 3 months no one has gone back to me with a feedback of what is happening. Secondly i have never received any form of communication from these people which makes me very scared and uncertain about the future.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
28 Dec 2020, 16:07Good Day Amandar Nongcaula
Thank you for taking our call and allowing us the opportunity to investigate your query.
Kindly note that your query has been escalated to the relevant department and we will provide feedback as discussed.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for taking our call and allowing us the opportunity to investigate your query.
Kindly note that your query has been escalated to the relevant department and we will provide feedback as discussed.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Dec 2020, 16:07
Official
Good Day Amandar Nongcaula
Thank you for taking our call and allowing us the opportunity to investigate your query.
Kindly note that your query has been escalated to the relevant department and we will provide feedback as discussed.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for taking our call and allowing us the opportunity to investigate your query.
Kindly note that your query has been escalated to the relevant department and we will provide feedback as discussed.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
29 Dec 2020, 09:42Good Day Amandar Nongcaula
Kindly note that both devices are currently active and one of our Technical Department consultants will be in contact with you to make the necessary arrangement for maintenance to be done on the units.
Regards
Noluthando Mabaso
Customer Care Department
***
Kindly note that both devices are currently active and one of our Technical Department consultants will be in contact with you to make the necessary arrangement for maintenance to be done on the units.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Dec 2020, 09:42
Official
Good Day Amandar Nongcaula
Kindly note that both devices are currently active and one of our Technical Department consultants will be in contact with you to make the necessary arrangement for maintenance to be done on the units.
Regards
Noluthando Mabaso
Customer Care Department
***
Kindly note that both devices are currently active and one of our Technical Department consultants will be in contact with you to make the necessary arrangement for maintenance to be done on the units.
Regards
Noluthando Mabaso
Customer Care Department
***