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Darren E
1 reviews | Active since Dec 2017
12 Oct 2020, 14:16
bad customer service
I have been with this tracking company for awhile with no issues, last month i decided to add x2 addition vehicles. received my invoice and I enquired about the statement but nobody is getting back to me, been more than a week not even an acknowledgement from Matrix Tracking.
Funny enough when I said I want to add another 2 vehicle they quick to email and phone for installation dates.
Customer service is terrible and will definitely cancel all x3 cars on the MX3 tracking device.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
12 Oct 2020, 15:51Good Day Darren E
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you regarding your invoice and has assisted.
Your Roadside Assistance query has been escalated and an agent will contact you soon.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you regarding your invoice and has assisted.
Your Roadside Assistance query has been escalated and an agent will contact you soon.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply12 Oct 2020, 15:51
Official
Good Day Darren E
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you regarding your invoice and has assisted.
Your Roadside Assistance query has been escalated and an agent will contact you soon.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you regarding your invoice and has assisted.
Your Roadside Assistance query has been escalated and an agent will contact you soon.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
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Darren E's updateReviewer Update
12 Oct 2020, 16:04Good day Thank, its just ironic that we must always port on HelloPeter to get assistance. same with FNB
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Darren E's update12 Oct 2020, 16:04
Reviewer Update
Good day Thank, its just ironic that we must always port on HelloPeter to get assistance. same with FNB