NC
NASTASSIA C
1 reviews | Active since Nov 2023
05 Mar 2026, 09:25
BAD CUSTOMER SERVICE
I am extremely frustrated with the poor service from Matrix Beamie. My account has been incorrectly charged for an additional vehicle that I do not own. I only have one vehicle, yet I am being billed as if there is another vehicle linked to my account.
I have already raised this issue and sent emails to Matrix Beamie, however no one has responded, and to make matters worse, I have still not received my refund for the incorrect charges.
This level of service is completely unacceptable. Customers should not be charged incorrectly and then ignored when they try to resolve the issue.
I request that Matrix Beamie urgently investigate this billing error, remove the incorrect vehicle from my account, and process the refund for the overcharged amount immediately.
Please also ensure that the March debit order reflects the correct charge for only one vehicle. I expect prompt feedback confirming that this matter has been resolved.
Helpful (0)
Replies (7)0
Replies (7)
Matrix Vehicle Tracking's replyOfficial
05 Mar 2026, 10:03Good Day NASTASSIA CHETTY
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply05 Mar 2026, 10:03
Official
Good Day NASTASSIA CHETTY
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
NC
NASTASSIA C's updateReviewer Update
05 Mar 2026, 10:04Thank you- I await in anticipation for the outcome!
NC
NASTASSIA C's update05 Mar 2026, 10:04
Reviewer Update
Thank you- I await in anticipation for the outcome!
Matrix Vehicle Tracking's replyOfficial
05 Mar 2026, 14:41Good Day Nastassia Chetty,
This is confirmation that we have contacted you, and the matter referenced above has been escalated to our management team for further assistance.
Should you require any additional support, please feel free to e-mail us at ***.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Mar 2026, 14:41
Official
Good Day Nastassia Chetty,
This is confirmation that we have contacted you, and the matter referenced above has been escalated to our management team for further assistance.
Should you require any additional support, please feel free to e-mail us at ***.
Regards,
Customer Care Department
***
Customer Care Department
***
NC
NASTASSIA C's updateReviewer Update
05 Mar 2026, 14:43Thank you i have received an updated policy. However, the address is incorrect & no indication provided as to when i can expect a refund
NC
NASTASSIA C's update05 Mar 2026, 14:43
Reviewer Update
Thank you i have received an updated policy. However, the address is incorrect & no indication provided as to when i can expect a refund
NC
NASTASSIA C's updateReviewer Update
05 Mar 2026, 14:46Furthermore, I request that Matrix ensure that no additional vehicles are added to customers’ accounts without the consent of the account holder. Adding and charging for vehicles that do not belong to the account holder is incorrect and unacceptable, and could potentially be viewed as a *****ulent or unauthorised billing practice.
Please ensure that appropriate controls are in place to prevent this from happening to other customers.
NC
NASTASSIA C's update05 Mar 2026, 14:46
Reviewer Update
Furthermore, I request that Matrix ensure that no additional vehicles are added to customers’ accounts without the consent of the account holder. Adding and charging for vehicles that do not belong to the account holder is incorrect and unacceptable, and could potentially be viewed as a *****ulent or unauthorised billing practice.
Please ensure that appropriate controls are in place to prevent this from happening to other customers.
NC
NASTASSIA C's updateReviewer Update
05 Mar 2026, 14:46Furthermore, I request that Matrix ensure that no additional vehicles are added to customers’ accounts without the consent of the account holder. Adding and charging for vehicles that do not belong to the account holder is incorrect and unacceptable, and could potentially be viewed as a *****ulent or unauthorised billing practice.
Please ensure that appropriate controls are in place to prevent this from happening to other customers.
NC
NASTASSIA C's update05 Mar 2026, 14:46
Reviewer Update
Furthermore, I request that Matrix ensure that no additional vehicles are added to customers’ accounts without the consent of the account holder. Adding and charging for vehicles that do not belong to the account holder is incorrect and unacceptable, and could potentially be viewed as a *****ulent or unauthorised billing practice.
Please ensure that appropriate controls are in place to prevent this from happening to other customers.
NC
NASTASSIA C's updateReviewer Update
06 Mar 2026, 08:23No response received from Matrix regarding processing my refund and the consultant advised she is not sure when i will receive a refund
NC
NASTASSIA C's update06 Mar 2026, 08:23
Reviewer Update
No response received from Matrix regarding processing my refund and the consultant advised she is not sure when i will receive a refund