DM
Dudu M
1 reviews | Active since Nov 2017
02 Jun 2022, 09:24
Bad customer service
Horrible customer service. Phones do not get answered, queries sent via email are also not responded to. There is no way to get support in resolving queries. Submitted a request for certain vehicles to be cancelled, no responses to emails or calls and it has been almost a month.
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Matrix Vehicle Tracking's replyOfficial
02 Jun 2022, 10:24Good day Dudu patience M
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that arrangements for unit replacement has been made, and you confirmed that you will send email for cancellation of one of the vehicle.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that arrangements for unit replacement has been made, and you confirmed that you will send email for cancellation of one of the vehicle.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Jun 2022, 10:24
Official
Good day Dudu patience M
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that arrangements for unit replacement has been made, and you confirmed that you will send email for cancellation of one of the vehicle.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that arrangements for unit replacement has been made, and you confirmed that you will send email for cancellation of one of the vehicle.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***