BAD CUSTOMER SERVICE

<p>I cannot believe that iam being charged a cancellation fee by matrix!!!! I cannot believe that they want to assist me only if am willing to install another tracker in my car from them!!!</p> <p>Here is my story.</p> <p>I installed a tracker for my car which was written off 7 months down the line..Ever since its been a nightmare. matrix keeps debiting from my account (Apparently iam obligated by the contract)!! i was told i dont have to pay a cancellation fee if am installing another tracker!! what made me angry is that the credit controller clearly told me that this is not true (People from the same company contradicting each other). I brought the matter to the attention of the regional manager who kindly told me the matter will be sorted out..someone then called me to tell me that the only way i can be assisted is if iam installing a new tracker...which i and my fiance no longer wanted after all the trouble ive been going through (Imagine paying for a device that no longer in use for more than 3 months)!!! anyhow i was then told the cancellation department will contact me to discuss cancellation settlement!!</p> <p>i cannot believe that iam being charged a fee of 500 AFTER PAYING FOR NON EXISTENT SERVICE!! they only care about themselves and their big FAT pockets...As for me its BYE as a client!! NEVER AGAIN will i use this tracking company...</p> <p>i used tracker with my other car that was also written off, they were so helpfull after my accident...gave me less stress...</p> <p>As for Matrix you will worry about enrinching them as well as the dead car...I hope the matrix team sleeps well at night knowing that you taking money for services that have not been rendered...</p> <p>to other people "be warned, dont just sign contracts"</p>