Bad customer service

<p>I had to cancel my contract with Matrix (***) as I sold my vehicle. I phoned on the 11th of January 2017 to instruct the cancellations department to process the cancellation effective from 12 January 2017 as I sold the vehicle on the 11th and the new vehicle had a different tracker from a different company. I specifically asked the agent helping me to confirm that the 1st of January 2017 was the last debit order date and this was confirmed.</p> <p>But on 1 February 2017 my account was debited with the normal monthly installment. I phoned the cancellations department and queried only to be informed that the instruction was on the system but there is a calander month's notice applicable and that's why the debit was processed.</p> <p> </p> <p>This was not communicated to me even when I asked specifically about the debit order date.</p> <p> </p> <p>I expect Mix Telematics to make sure that I am reimbursed for the debit that was processed.</p> <p> </p> <p>Please sort this out.</p> <p> </p> <p> </p>